Privacy Policy

1. Information We Collect

When you use our services or contact us for a quote, we may collect the following information:

• Name and contact details (phone number, email address)
• Service address and property details
• Payment information (processed securely through third-party providers)
• Communication records (emails, phone calls, messages)
• Website usage data (via cookies and analytics)

2. How We Use Your Information

We use your personal information to:

• Provide quotes and deliver our cleaning and removal services
• Communicate with you about bookings, scheduling, and service updates
• Process payments and maintain financial records
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Our team members who need it to provide services
• Payment processors to handle transactions
• Service providers who assist our operations (e.g., scheduling software)
• Legal authorities when required by law

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage practices and limiting access to authorized personnel only.

5. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This helps us improve our website and services. You can disable cookies in your browser settings, though this may affect site functionality.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (where legally permitted)
• Opt out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: hello@yakservices.com.au
Phone: 0450 623 160

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.